Terms & Conditions

  1. The Best Rate Guarantee does not include taxes, gratuities, or any additional charges or fees that may apply to your stay.
  2. The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
  3. The competing rate must be bookable on an authorized online website other than the PRHPL website. The Best Rate Guarantee shall not be applicable to advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations, cash back offers or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
  4. The Best Rate Guarantee does not apply to 'Package Rates' - i.e. those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sightseeing or spa treatments.
  5. Eligibility and validity: Only a reservation made on the PRHPL website shall be eligible for the Best Rate Guarantee. The Best Rate Guarantee shall be valid against the price of such reservation.
  6. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration to be conducted in accordance with the provisions of the arbitration and conciliation Act, 1996 along with the rules framed there under, which Rules are deemed to be incorporated by reference into this Article. The number of arbitrators shall be three. Each party shall nominate one arbitrator and the two party appointed arbitrators shall appoint the third arbitrator within 30 days of the appointment of the second arbitrator. The third arbitrator shall serve as Chairman. The seat, or legal place, of arbitration shall be Bangalore. The language to be used in the arbitral proceedings shall be English. The governing law of this arbitration agreement shall be the laws of India.
  7. Best Rate Guarantee applies to authorised rates available to the general public on online channels. It does not apply to contracted, wholesale, group or contracted rates, packaged or opaque rates, or qualified membership rates or government rates. Any unauthorised representation of these rates on any online channel is considered breach of contract and will not be considered for BRG. Guests are recommended not to participate with such unauthorised sites as they may be a privacy and security threat.
  8. Please follow the cancelation policy as mentioned in the “policies” whilst making reservations on the individual hotel website, to avoid cancellation or no-show charges, which could include the room tariff and applicable tax, for the entire stay. The Hotel may choose to release non-guaranteed reservations prior to the date of arrival.
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